Smart Finance Service is one of the USA’s leading installment loan introducers; we work closely with Our In- House lenders to provide a loan option for you. Although we aim to provide you with the highest standards of service, there may be occasions when our service or advice does not meet your expectations.

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If you wish to make a complaint regarding an existing loan, please refer to your loan agreement and contact your loan provider directly.

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As we are a fully online service we do not operate a call center. However, we will deal with any complaints made in writing by email     info@smartfinanceservice.com

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We will send you a written acknowledgment within five business days of receiving your complaint. Your concerns will be fully investigated and a detailed response (‘decision letter') issued within eight weeks of receiving your complaint.

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